In the aftermath of Hurricane Helene, Raleigh Endoscopy Center and Johnston Endoscopy Center stepped forward to support impacted communities in West North Carolina. Rallying together, the center’s locations collected and donated essential items, including baby supplies, pet food, cleaning products, and other necessities for those affected by the storm.

The donations were gathered through staff and community efforts, with items ranging from diapers, wipes, baby formula, and bottled water to pet food, plastic utensils, trash bags, gloves, and an assortment of non-perishable goods.

“Our team’s response to this crisis really demonstrates how much we care for our community, and not just the patients who walk through our doors,” said Michael Miller, administrator at Raleigh Endoscopy Center and Johnston Endoscopy Center. “Our hope was that these supplies provided a bit of comfort and relief to those who are struggling to rebuild.”

The centers expressed their gratitude for the community’s generosity and emphasized their commitment to helping families and individuals recover from this natural disaster. The centers offer outpatient endoscopic facilities specializing in the prevention, diagnosis, and treatment of gastrointestinal diseases and disorders. Serving the greater Triangle area with three convenient locations in Raleigh, North Raleigh, and Cary, the gastroenterology team frequently sees patients for colorectal cancer screening and issues related to the digestive tract. Johnston Endoscopy Center is part of a collaborative partnership between UNC REX Healthcare and Raleigh Endoscopy Centers. From the waiting room to the recovery room, Raleigh Endoscopy Centers aim to ensure that patients and their families feel at ease during every visit.

Raleigh Endoscopy Centers (REC) and Johnston Endoscopy Center are dedicated to providing outstanding care and continually improving our services based on patient feedback. The Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) survey, as managed by Press Ganey and outlined by the Centers for Medicare & Medicaid Services (CMS), is instrumental in this endeavor. This survey assesses patient satisfaction within outpatient surgery facilities, enabling REC to refine our patient care based on direct feedback.

The Importance of Your Feedback

Your participation in the OAS CAHPS survey is crucial for various reasons. It enables us to:

• Pinpoint both the strengths and areas for improvement within our patient care services.
• Tailor our services to more effectively meet your needs and surpass expectations.
• Measure our performance against established national standards of care.

Survey Distribution Methods: Email, Mail, or Phone

To facilitate convenient feedback from our patients, the OAS CAHPS survey will be distributed to selected patients through phone, email, or mail. We prioritize your confidentiality and utilize your feedback solely to enhance patient care at Raleigh Endoscopy Centers.

Distinguishing the Scope of the Survey

It’s essential to differentiate the care provided at Raleigh Endoscopy Centers—the facility where your procedure was performed—from that of your physician’s office or practice. The OAS CAHPS survey specifically targets your experience during the procedure at our center, not the consultations or scheduling handled by your physician’s office. We ask that your feedback focus on the procedure and the care received at our center, as this information is vital for directly improving our patient care processes.

For concerns related to experiences outside of the procedure, please contact your physician’s practice at:

• Wake Gastro | (919) 781-7500
• Cary Gastro | (919) 816-4948
• REX DHC | (919) 791-2040
• Rajat Chander, M.D. | (919) 846-9011

Your Impact on Healthcare Quality at Raleigh Endoscopy Centers

The insights gathered from the OAS CAHPS survey are pivotal in shaping the healthcare services at Raleigh Endoscopy Centers and Johnston Endoscopy Center. By sharing your experience, you play an integral role in our continuous improvement, ensuring an exceptional healthcare experience for all patients. We urge every selected patient to participate in the survey—your input is essential in our pursuit of excellence in patient care.

For more information or to share additional feedback, please visit our website or contact our patient services team. With your input, we can continue to advance patient care at our centers.